Return Policy
We offer a 14-day money-back guarantee on all products. If you are not completely satisfied with your purchase, you can return it within 14 days for refund, exchange or upgrade. Please note that the 14-day grace period begins from the time you receive the purchase and ends when you give the package to the forwarder. To arrange for a return you will have to contact us to get a Return Merchandise Authorization number (RMA). Packages without an RMA will be rejected and sent back to sender. You’ll incur additional shipping costs to send it back to us the second time and we will not reimburse these charges. An RMA does not guarantee a refund. Issuing an RMA we agree to inspect the merchandise and resolve the matter according to the terms and conditions set forth bellow:
- We charge a 25% restocking fee on all returns/refunds-NO EXCEPTIONS!
- There is NO restocking fee on warranty related exchanges or product upgrades for devices with the same or equal value.
- Declined free exchange/replacement of the faulty merchandise or incorrectly filled order will be treated as a regular return and a restocking fee will be assessed. NO EXCEPTIONS!
- All upgrades should be completed within 30 days after you receive your order. We won't do more then 2 upgrades per client.
- We can only replace, upgrade or issued the credit for the units that were returned in the original condition and packaging.
- We reserve the right to send damaged, misused, abused and obviously used merchandise back to the customer.
- RMA # is valid for 14 days.
- The returned merchandise must be received in our warehouse no later then 14 days from the date the RMA# was issued.
- Customer is responsible for shipping and insurance costs associated with returning the merchandise for refund, upgrade or exchange.
- In the case of incorrectly filled order we’ll make shipping arrangements to send the merchandise back to us.
- Shipping charges are not refundable.
- Returns past 14 days WILL NOT be accepted at all.
- ALL CLEARANCE SALES, SALES OF SPECIAL ORDER ITEMS OR CUSTOM MADE UNITS ARE FINAL
