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How do I return an item?

Returns

Refund Policy
We offer a 15 day refund policy on all products. You may return new, unused, and resalable items for a refund within 15 days of delivery. All refunds are subject to a 10% restocking fee unless the product was received inoperable. If the product was received inoperable we will gladly exchange or fully refund your purchase. You must notify UNV within 48 hours of receipt to request a full refund on an inoperable item. Refunds will be paid by cashiers check and may take 7-10 days to process. To request a refund on an item you must request an RMA number. Please include the order number and use the contact form here to request an RMA number. Our refund policy is subject to our inspection of the condition and use of returned items.

Exchange Policy
We offer a 15 day return and exchange policy on all items. You may return new, unused, and resalable items for an exchange within 15 days of delivery at no cost. The item must be returned to UNV in its original product packaging within 15 days of delivery. Our return policy is subject to our inspection of the condition and use of returned items. To return and exchange an item you must request an RMA number. Please include the order number and use the contact form here to request an RMA number.

Rentals
We allow rental cancellations up to 72 hours in advance of the rental ship date for a full refund. Late cancellations will not receive any refunds. Early returns will not receive any refunds. Please see enclosed rental documentation for details on rental returns. Late fees may apply.


How to Avoid Returns

We have a rental program and a highly educated technical support and sales team to help you make the best buying decision for your needs. Please use these resources to ask questions or try products before you purchase. We want you to be happy with your purchase and will help you find the best product for your needs before your purchase.

Rentals
We offer a rental program to let you try before you buy. In most cases 100% of a rental can be applied to the purchase of a new unit. Our rental program allows you to use the product in the field as if you owned the product.

Expert Advice
Our experienced staff can guide you through the process of purchasing and offer years of field experience. We will spend time with you to help you understand the best applications, capabilities, and limitations of each product you are considering.

Please contact customer service at 800.769.0159 for more information on returning an item.